Information for Members & Prospective Members
This section is aimed at current and prospective members of the Elmhurst Accreditation Scheme. It provides useful information about the range of support we provide to our accredited members, the range of software we offer and policy information covering CPD and Quality Assurance.
Elmhurst Accreditation Scheme
What do we Provide our Members?
To view the Elmhurst Energy Service Level Agreement which details what we provide our Accredited Members, click here.
Access to the Members Area
As an accredited member of our scheme you have full access to the Elmhurst Member’s Area which has four main functions:
1. Processing Energy Reports
2. Full Information on the Assessor which links into our Accreditation Management system
3. Scheme Documents and software downloads
4. A ‘Contact Elmhurst’ function to send your queries for our attention
You can log into this area at any time by entering your Surveyor ID number and password, click here to log on to the Members Area.
Use of the Elmhurst Accredited Logo
As an accredited member, you are able to access our logo from the Members Area to include on your letterhead or website to show your customers that you are associated and accredited with our quality scheme. To download this please visit the documents section of Members Area.
Software
Elmhurst Energy is a leading software provider for the energy rating industry. Our range of software includes:
- RdSAP Software
- Design SAP 2009 Software
- Streamline-EPC Software
RdSAP
As an Elmhurst Accredited DEA you get full access to our free RDSAP software for use in domestic buildings. The Elmhurst RdSAP system is easy to use and our professional technical support helpline for surveying and IT related issues.
If you use a hand held device during your surveys you can download our latest RdSAP software for use on Pocket PCs, elm PPC, which enables you to produce energy reports on the move. For further information about the Elmhurst RdSAP software click here.
Design SAP 2009
Elmhurst’s SAP 2009 software SAP Software is popular throughout the industry with House Builders and Building Control Bodies. The software produces calculations that meet the required standards in order to achieve compliance with the new Building Regulations. For further information about the Design SAP 2009 software click here. If you would like to download a 30 day free trial click here.
Streamline-EPC
Streamline, the best selling Stock Profiling System from Elmhurst Energy has been updated to combine the latest RdSAP2005 methodology (soon to be SAP2009) with stock profiling. Streamline-EPC will not only allow you to produce and lodge EPCs, but also retain that data to update your stock reporting functionality into one convenient on-line system. Click here for further information.
For infomation about costs associated with software and lodgements click here to view our Pricing Policy.
Newsletters and Technical Bulletins
As a member of our scheme you will be sent regular newsletters keeping you abreast of changes within our industry. We make these informative and relevant to all strands of the business and they also give you an opportunity to give us feedback on how you think we are performing. All archive newsletters are held within our Members Area, an example of our DEA Newsletter can be viewed here.
Technical Bulletins are issued to our members on a regular basis to inform you of technical changes and updates being made which are relevant to your business strand. These changes are normally from new conventions issued by CLG. All archive Technical Bulletins are held within our Members Area, click here to view an example Technical Bulletin.
Support
As a member of the Elmhurst Accreditation Scheme you will have access to our award winning Technical Support Teams by telephone 9am – 5pm and outside of these hours by E-mail or our Electronic Support Portal (ESP).
The teams are on hand to answer your technical or software queries, or difficulties you are experiencing, with each team member being fully trained and experienced to handle almost any query you may have.
Our teams work within individual Business Units covering Existing Domestic, New Build Residential and Non-Domestic buildings. Each Business Unit has its own telephone number and E-mail address so you will always get through to the correct person to handle your query, contact details can be found here.
Insurance
Elmhurst Energy Systems Ltd provides professional Indemnity and Public Liability Insurance to you as part of the DEA,NDEA and OCDEA accreditation scheme at no additional cost. A full schedule of insurance is available in the Members Area.
Search for an Elmhurst Accredited Assessor Tool
We have a unique ‘Find an Assessor’ function on our website homepage. This allows external customers to find an Elmhurst Energy Assessor in their area to carry out an EPC or Energy Assessment. Elmhurst regularly promotes this function to Property Agents around the UK to help our members secure additional work. As a member of our scheme, your membership details are registered (unless you have decided to opt out of this) and you may be contacted by any external customer looking for an Energy Assessor in their area. For further information about this tool click here.
Business Opportunities
If you are looking to recruit Energy Assessors for your business or looking for a position within a firm then we have a Business Opportunities page within our website which lists firms with opportunities for Elmhurst Accredited Assessors or for you to advertise your vacancies. This is available to all Elmhurst Accredited firms and individuals, visit the Business Opportunities section for further information.
Business Expansion
Elmhurst have opportunities to develop your business and for you to offer additional products and services. We provide training to members for the production of Floor Plans. There are no software licensing fees to use the application, only a small submission fee when a Floor Plan is created and saved. Further details about the Elmhurst Floor Plans application are available here.
Elmhurst has also recently introduced an Inventory Membership Scheme which allows the registration of Inventories. We provide training, support, monitoring standards and the provision of Professional Indemnity and Public Liability Insurance for our Inventory provider Members. For further infomation about the Elmhurst Inventory scheme, click here.
Contining Professional Development (CPD)
What is Elmhurst CPD Policy?
As an accredited Energy assessor, it is a CLG requirement to carry out a specified number of hours of CPD in each accreditation year in order to maintain your accredited status.
There are several different ways of you obtaining CPD throughout the year, a number of which are free of charge. Elmhurst provides its members with many wide and varied ways of obtaining their CPD throughout the accreditation year and will also accept CPD that you may wish to carry out with other training providers. In addition to this we will accept structured reading as CPD, but this should be accompanied by a synopsis of learning which lists the topics covered, what you have learned from your study and the number of hours claimed.
Full details of Elmhurst's CPD policy can be found here.
Quality Assurance (QA)
What is Quality Assurance?
Quality Assurance (QA) is a mandatory requirement of all Accreditation Schemes and helps to ensure that Energy Performance Certificates (EPCs) and Display Energy Certificates (DECs) are produced to an accurate and consistent standard throughout the industry. As a member of Elmhurst we will undertake all of your QA audits in a fair and timely manner and provide you with written feedback with each EPC audited. The full QA requirements by strand are listed on the Quality Assurance page of our website.
Complaints and Appeals Procedures
How do I make a complaint?
Elmhurst aims to provide high quality services to all Energy Assessors and their Customers. Where complaints arise they will be dealt with promptly and professionally. Our approach is to understand the root cause of complaints and develop our services using an ethos of continuous improvement.
Elmhurst Energy will deal with complaints directly from Energy Assessors, or members of the public. Full details of our complaints procedures and Code of Conduct can be found here.
